Digital Accessibility and inclusiveness for People with Disabilities (PwD).
Here are a list of items that should be implemented on every website:
Functional performance issues impacting users with assistive technologies
Features users interact with lack contextual help
The site is missing an Accessibility Notice
The company has no Accessibility Policy
The company has no Web Accessibility Committee
The company has no Web Accessibility Coordinator
The company has no Web Accessibility User Testing Group
The company has no Bug Fix Priority Policy
The company has no Automated Web Accessibility Testing Program
The company has no Specialized Customer Assistance line for people with disabilities
The company has no Accessibility Point of Contact
Non-Conformance to Technical Standards (WCAG)
The company makes no public disclosures of existing/ past efforts in accessibility
Core requirements at an organizational level (Web Accessibility Committee):
Having an accessibility point of contact for customers
Having an Accessibility Notice on the site, describing the state of accessibility support, possible workarounds, and how to contact the organization with accessibility concerns
Having an internal accessibility policy
Making public disclosures of existing / past efforts in accessibility
Overall planning and groundwork:
Build an Accessibility Plan which covers all digital platforms - start with the web but don’t end there
Appoint a Web Accessibility Coordinator or better yet a Accessibility Team - there is a lot to keep track of
Ensure that staff that create content get training on accessibility - see that the training is built into new staff orientations
Add accessibility to performance evaluations - at least for employees who create content
Create an accessibility policy - people need to know the organization's expectations
Make Web Content Accessibility Guidelines (WCAG) 2.0 AA the standard - and find ways to investigate implementing Authoring Tools Accessibility Guidelines (ATAG) 2.0 in your publishing workflow
Make sure you are considering accessibility in all of your procurement - a great many salespeople will tell you a product “is accessible” when it isn’t
Have the resources to identify & resolve accessibility problems when they are discovered - it is a journey, not a destination
Do regular reviews of the accessibility of your digital platforms - create metrics about your errors to keep track of your progress
Learn how to use easy automated testing tools and basic manual ones - anyone with responsibility for content should be able to do this
Becoming leaders takes more effort:
Ensure that you regularly test your site with PwD - engaging with communities with disabilities matters
Make sure that PwD can both create and consume digital content - hire a company that employs PwD for testing
Make sure that you welcome feedback from people with disabilities about ways to further improve the site - know your users
Focus on intention and improving the journey rather than just meeting the “requirements” - Culture eats policy for breakfast
Be vocal about your efforts to improve your accessibility - people should know that this is important to your organization
Share what you have learned about being a more inclusive organization with others - there is a lot to learn and your code, policies and stories can help make it easier for others!